Very easy to deal with and everything was as promised. A good experience overall.
We bought a certified used 2016 Tacoma SR truck on 03-11-19. We were not sure if we wanted a used or new truck. We also were unsure if it would be a Toyota, seeing we were considering other brands. We had never bought any Toyota's in the past, so we would be a first time Toyota buyer.I am in my sixties and retired. I can not tell you how many times in my lifetime I have been on a Toyota lot and spoke to their sales team. I always never ruled them out, but the sales staff usually did something to turn us off or the price wasn't right, or both. We had drove up from Virginia to look at this vehicle that I had seen on line. I had talked to Hunter (over the phone) and he was very courteous and answered most of my questions. He tried to see when we could come, if we wanted to. As it turned out we got delayed and arrived hours latter. When we arrived, Hunter had left for the day, however, Richard Coburn was there to help us. First of all, this a different dealership, from what most of us are used too. Richard is caring, highly respectful, and just a pleasure to work with. He listens more than he talks, and to me that is important. He wasn't pushy at all. He never tried to steer us to any vehicle we didn't ask about, wasn't interested in or didn't want. He tried his best to address all of our questions and concerns, and there was a lot. Well done Richard, and I am sorry if I tried your patience. With that said, Richard is extremely patience. I feel he and Hunter even went out of their way to please us(the customer). The finance guy( Tommy Dale Pack), was excellent and a good Godly man, being a preacher, since the age of 17. It turned out that we knew some of the same people, even though we were from different states. I felt I could genuinely trust him. That is something I have never done at a car dealer before, and he is very trustworthy. I have to say that he is an asset to this dealership. Very professional! In summary, this dealership checked all the boxes for our family. They have an excellent team, that is trustworthy, honest and respectful. I would highly recommend Mount Airy Toyota to anybody. They made a first time buyer out of me, and that is no easy task. By the way we love our new truck! Great purchase, and I would like to thank Mount Airy Toyota for a great vehicle and purchase experience. The price was reasonable also.
Elijah is a great guy and helped me find a new car within my price range. He was upfront and honest throughout the entire experience!
Great place with Great people thank you Elijah Lindberg
My wife and I just bought a 2019 Toyota Highlander and from Ivy helping us narrow our search down to Elijah Lindbergh getting us in several different models to test drive, we had the best experience. They answered our questions, and found solutions where others may have just steered us to something ‘just to make a sale’. We found everyone at Mt Airy Toyota to conduct themselves with the upmost integrity. Also, the finance department was wonderful, even finding us a way to get the vehicle payment where we needed it to be. We can’t thank them enough.
Elijah Linburg was great, as were the entire staff. We had a wonderful experience buying a new Toyota Highlander. I plan to send all friends and family to Mt Airy Toyota!!!
Elijah and the Mt Airy Toyota staff were wonderful people. They made buying our Highlander a fun experience and answered all questions honestly. They were fair and we would highly recommend them.
Recently we stopped in to take a look at the 2019 Tacoma trucks. We have had a Tacoma since 2005 and like it very much. It has many more miles left in it, but an issue with arthritis in my husband's neck made us decide a back up camera would be a very good option to have. Richard Coburn came out to see if he could be of any assistance. Richard was very knowledgeable, courteous and very low key in sharing about the new Tacoma's. We took a test drive and liked what we saw. With no high pressure tactics as we have experienced at some other places in times past, , Richard walked us through all the steps needed to make the 2019 Tacoma ready to drive off the lot that very afternoon. The finance folks were also easy to work with. Thanks, Richard, for a great buying experience! He is an asset to Mt. Airy Toyota
Thanks for being consistently reliable and fixing another dealership's mistake today. In terms of knowledge and workmanship, dealership service is held to a higher standard than any other random garage. Mt Airy meets that standard for me. Keep up the good work.